If you still have questions, please contact us, we’ll be happy to help you.
What’s included in a Guided Portugal tour?
For each tour there is a detailed description of what is, or isn’t, included on our site www.guidedportugal.com. However, all our tours can be customized and adapted to meet your specific expectations and needs.
Our services never include airfares, transfers not specified in the itineraries, entrance fees not listed, meals not specified,laundry expenses, passport and Visa fees, gratuities to driver/guide and local guides, and others not mentioned in the tour description.
Do your private tours include meals?
Yes. When specified on the details, our tours include meals in carefully chosen traditional restaurants where you can enjoy the best Portuguese cuisine.
Does the price of the Guided Portugal tour include insurance?
Yes. We are fully insured by Allianz Insurance Company, as requested by the Portuguese Law, covering:
– Civil liability;
– road accidents;
– personal accidents.
What's the advantage of choosing a private tour with Guided Portugal?
Our tours are designed to provide you the best experience of Portugal. With us, you will discover our country’s secrets, and culture: history, cuisine, sites and landscapes. Traveling with our knowledgeable guides, in the comfort and safety of our modern fleet, you will discover a country not often seen by the casual tourist. You will discover the real Portugal.
What's the difference between a private tailor-made tour and a normal coach trip?
Our private tours are designed to be enjoyed just by you, your family or friends. Our goal is to meet your preferences and expectations. Our guide’s attention is focused on you, and as well as the itinerary, schedule and experiences. All the tour can be adjusted according to your specific interest and needs. Also, our modern fleet of vans, besides being fully equipped to ensure your comfort and safety, because of its size allows us to explore places that larger buses don’t have access to.
Could you organize me a tailor made tour according my preferences of itinerary and activities?
Yes. We can organize the tour you desire, using our great knowledge of Portugal and our wide network of contacts. All you have to do is to fill the Tailor Your Tour form, or send us an e-mail, letting us know what are your expectations and preferences. We want to be challenged by you!
I would like to book a tour but we have 10 people in our group. You only have prices for tours with a maximum of 7. Is it possible?
Yes, of course. The maximum of 7 is mentioned because it is the maximum capacity of our vehicles. In this case, and in order to ensure maximum comfort and attention, we either use 2 vans, or we use one of our contacts to hire a minibus, that follows our standards of comfort and reliance. Please send us an email with your request and we’ll make it happen!
Will the driver/guide be with us during all the visits inside of the monuments?
In all our tours, the guide is also the driver. The driver/guide will share with you information about the places you’re visiting while he’s with you on the tour. However, many times, it isn’t possible for the driver/guide to go with you inside the monuments or museums.
The main reason is because parking the vehicle close to the places you’ll visit sometimes can be very difficult and time consuming. On this situation we will drop you off as close to the monument as possible, sharing relevant information and focusing on the main points of interest while still inside the vehicle. We will also help you purchasing entrances, when needed so that you won’t have to wait in line. While you explore the sights at your own pace, the driver/guide will wait on the vehicle as close as possible. This way we believe you’ll save precious time of your travel!
However, since we’re a company specialized in custom-designed tours, we offer a personalized service. If you want to be accompanied all the time, including inside monuments and museums, we can give you the option of hiring a specialized licensed guide. In that case there will be a driver and a guide that will be at your service during all your visits.
Can we have visits with local guides?
Of course! If you believe that it’s going to add value to you tour, you can request the services of a specialized licensed guide that will help you to discovering monuments of great historical and cultural significance like the Oldest University in Portugal, or the city known as the Cradle of Portugal.
The main advantage of these guided tours is that the local guide is with you all the time, sharing detailed information about each place, and giving you an overview of the places from a local point of view.
What’s the minimum age to go on a Guided Portugal tour?
There is no minimum age limit. For children under 13, we ask you to let us know their age when you book a tour, so that we can provide the necessary safety equipment according to the Portuguese law and to ensure maximum safety.
What should I wear?
Generally, Portugal is a very informal country. Even in the fanciest hotels and restaurants men don't need a jacket and tie—though you won't feel out of place wearing them. Slacks for ladies are considered proper everywhere. Shorts are fine for touring except in religious sites, where men and women are sometimes expected to have legs and arms covered.
In Portugal there is some difference in temperature between Lisbon and Porto, where it is usually cooler. We advise you to check the forecast a few days before you pack (www.accuweather.com). More generally we recommend that you wear comfortable clothes and shoes, bring clothing that you can wear in layers, and bring some protection against rain, just in case.
Is Guided Portugal a legally registered and recognized company?
Yes. We are a licensed travel company registered at the Portuguese Tourism Board with the registration number 999/2016. This accreditation can be checked any time at ‘Turismo de Portugal’ or through its agencies around the world.
How much time before do I need to book a tour?
We don’t have a specific deadline, and in some cases we can arrange a tour with 2 or 3 days notice or even less. But ideally booking should be made up to 2 weeks before the tour is required in order to ensure availability of all services and that the driver / guide and equipment used are completely prepared.
How do I pay?
Payment can be made using one of two ways:
1. PayPal (with your Credit Card. You don’t need to have a PayPal account, we send you a link where you can pay using your card, in a very easy way);
2. Bank transfer (any bank fees have to be supported by the client).
What if I need to cancel?
Any cancellation made 72 hours prior to the beginning of the service will have no penalty; cancellations made 48 hours prior to the beginning of the service will have a 50% penalty; cancellations made between 48hours and the date of the service no refund will be made. The deadline for any refund the client is entitled to will be done in a maximum of 20 business days after the cancellation date, except for any factor beyond Guided Portugal’s control.
Any existing expenses with the refund, will be supported by the client.
How can I give you feedback?
You can write a review on Tripadvisor, leave a comment on one of our social media like Facebook or Google+ or send us an email to email@example.com. The reviews on Tripadvisor are a great help to promote our tours and help other travelers to choose what to do in Portugal.